Privacy Policy

Bobcat Medical ("we," "our," or "us") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at bobcatmedical.com (the "Site") or make a purchase. Please read this policy carefully.

1. Information We Collect

We may collect information that you provide directly to us, including:

• Account and checkout information: name, email address, shipping and billing address, phone number, and payment information when you create an account or place an order.
• Communications: messages you send via our contact form, email, or phone.
• Preferences: product interests, newsletter sign-ups, and marketing preferences when you choose to share them.

We also automatically collect certain information when you use the Site, such as IP address, browser type, device information, pages visited, and referring URLs. We may use cookies and similar technologies for this purpose.

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill orders and send order confirmations and shipping updates.
• Respond to your inquiries and provide customer support.
• Send transactional emails (e.g., password resets, order status).
• Send marketing communications if you have opted in (you may unsubscribe at any time).
• Improve the Site, our products, and our services.
• Detect and prevent fraud and comply with legal obligations.

3. Sharing of Information

We do not sell your personal information. We may share your information with:

• Service providers: payment processors, shipping carriers, email and hosting providers, and analytics services that help us operate the Site and fulfill orders. These providers are contractually required to protect your information and use it only for the purposes we specify.
• Legal requirements: when required by law, court order, or to protect our rights, safety, or property.

4. Data Security

We use industry-standard measures to protect your personal information, including encryption (e.g., SSL/TLS) for data in transit and secure practices for storing and processing payment and account data. No method of transmission or storage is 100% secure; we encourage you to use strong passwords and keep your account credentials private.

5. Your Choices

You may update your account information, opt out of marketing emails via the unsubscribe link in our emails, or contact us to request access to or deletion of your personal information, subject to applicable law. Note that we may retain certain information as required by law or for legitimate business purposes (e.g., order and tax records).

6. Cookies and Tracking

We use cookies and similar technologies to remember preferences, analyze Site usage, and improve your experience. You can control cookies through your browser settings; disabling some cookies may limit certain features of the Site.

7. Children's Privacy

Our Site is not directed to individuals under 16. We do not knowingly collect personal information from children under 16. If you believe we have collected such information, please contact us and we will take steps to delete it.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated policy on this page and update the "Last updated" date. Your continued use of the Site after changes constitutes acceptance of the revised policy. We encourage you to review this page periodically.

9. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

• Bobcat Medical
• 3400 Cottage Way, Ste G-2, Sacramento, CA 95825
• Email: support@bobcatmedicalstore.com
• Phone: (951) 667-8045