Frequently Asked Questions

Bobcat Medical is a full medical-apparel store: scrub sets, scrub tops, scrub pants and skirts, scrub jackets, lab coats, gowns, scrub caps, and kids scrubs — plus our own accessories like stethoscope holders and nurse waist packs. Browse everything by category on the Shop page.

We stock poplin, microfiber, stretch, and twill fabrics across a wide range of colors — in women’s and unisex/men’s cuts, plus kids sizes. Styles include classic sets, jogger sets, mock-wrap and V-neck tops, cargo and skirt bottoms, and more.

Sizing varies by fabric and style, so a “Large” in one line can differ from another. Every scrub product page has the maker’s exact measurement chart — check it against your measurements rather than assuming your usual size. Some sizes are made to order.

Yes, if we’re running a sizing event at your school. We bring a full fit kit and you try garments on before you order. Ask your program director whether an event is scheduled.

Accessories (holders, waist packs) ship in about 3–5 business days. Scrubs and apparel are fulfilled through our production partner, and because many styles are made to order they typically take a bit longer. You’ll receive tracking as soon as your order ships.

Yes, within our 21-day return window (unworn, with tags). We don’t do direct size/color exchanges — if the fit isn’t right, return the item and place a new order for the size or color you need. Checking the size chart before ordering saves the hassle.

Yes. Volume discounts apply automatically at checkout (5% at $300+, 10% at $750+, 15% at $1,500+), and hospitals, clinics, and schools can apply for a wholesale account for deeper advance-order pricing. See our Bulk & Wholesale page.

It keeps the stethoscope off your neck for a full 12-hour shift and stays put through codes and rapid responses. It was designed by a bedside nurse who was tired of neck pain.

Yes. Multiple compartments for pens, shears, alcohol swabs, and tape. It wears at the waist or over the shoulder — two straps and an extender are included.

The magnetic holder uses a magnetic closure; the velcro holder uses a Velcro loop closure. Both are strong and reliable. The choice comes down to personal preference, not performance.

Magnetic holder: Black, Navy Blue, Maroon, and Gray. Velcro holder: Black, Navy Blue, and Pink.

We have had no known issues. The holder is not placed near phones or wallets during normal use. If you have concerns, keep cards and devices in a separate pocket.

Our holders work with all major brands. Eko stethoscopes are not recommended—the Eko head shape and weight make it a poor fit. For other brands including Littmann, ADC, MDF, and similar, compatibility is excellent.

Any standard antibacterial wipe is sufficient. For deeper cleaning, the magnetic holder components can be separated and wiped; the velcro holder can be hand washed with mild soap and air dried.

Ground shipping within the continental US typically takes 3–5 business days. You will receive tracking once your order ships.

This website currently does not offer international shipping. For international orders, Amazon handles fulfillment—check our products on Amazon for delivery to your country.

Yes. Just use your unit’s shipping address and include your name and department so it reaches you — large facilities route mail by department, not by person.

Tracking numbers are provided automatically via USPS or UPS. You'll receive an email with the tracking link once your order ships.

Yes. We offer free regular shipping on orders over $50 within the continental United States. Orders under $50 have a $5.99 regular shipping fee. Rush and Super Rush shipping are available at checkout, and VIP members ship free on every order.

We offer a 21-day return window with receipt. Refunds are processed automatically when the return is received within that window. To start a return, contact us through the Contact page.

Visit our Contact page and send us your order number and reason for return. We'll provide instructions and process your refund once we receive the item.

We do not offer exchanges for color or size. All sales are final except for returns within the 21-day window. If you need a different option, you can return the item and place a new order.

Contact us within 14 days of delivery with a photo of the item — and a photo of the packaging if it was damaged in transit. We cover return shipping and either replace it at no charge or refund you in full — your choice.

No. Custom and embroidered goods can’t be returned or exchanged once production begins, because they can’t be resold. Check your spelling carefully before you approve the order.

Yes. Email us first and we’ll issue a return authorization (RA) number, usually within 1–2 business days. Returns sent without one may be refused.

We accept all major credit cards and PayPal. All transactions are processed securely.

Changes are allowed within 2 hours of placing your order. After that, orders process quickly for shipping and cannot be modified. Contact us right away if you need to make changes.

Yes. Your payment information is secure. We use industry-standard encryption and PCI-compliant processing; we do not store your full card details on our servers.

Yes. Volume discounts apply automatically at checkout — 5% on orders $300+, 10% on $750+, and 15% on $1,500+. Institutions that can plan ahead (hospitals, clinics, schools) can apply for a wholesale account for deeper 60–90 day advance-order pricing on our Bulk & Wholesale page.

Yes. Details and verification are on our Student Discount page.

Yes. See our Healthcare Staff Discount page.

Yes, and you don’t have to apply for it. Volume discounts apply automatically at checkout: 5% at $300, 10% at $750, and 15% at $1,500.

Larger recurring buyers can apply for a Wholesale Account with deeper pricing — 15% at $2,500, 20% at $5,000, and 25% at $10,000. Apply on our Bulk & Wholesale page.

Accessories in stock ship in 2–3 business days. Apparel orders add about three business days on our side to place with our supplier, plus their production and transit. Embroidered orders run 3–4 weeks from written art approval.

Yes, on approved credit. First orders ship prepaid; net terms begin with your second order. Apply through the Bulk & Wholesale page.

Yes, for institutional buyers with an approved account.

Send your resale or exemption certificate before your first order. California accounts should send form CDTFA-230. Without it on file, tax is charged on every invoice.

Yes. We run on-campus uniform sizing events at no cost to the program. We bring a full fit kit, staff the table, and ship the cohort’s order as one batch.

Nothing. Students purchase individually. Programs that prefer to purchase centrally can be billed directly — just ask.

Two to three weeks. Total time from event to delivery is about four to five weeks, longer if you want embroidery.

Yes. Embroidery requires written art approval and adds turnaround time. Embroidered garments can’t be returned, so approvals matter.

Usually. Send us your dress code requirement in writing before the event so we bring the right fit kit.

A table and floor space for about two hours, one email to the cohort with the date, and your required scrub color in writing.

Bobcat Medical was founded by Jenni Abecilla, a registered nurse with 15 years of clinical experience. The mission is to improve the enjoyability and efficiency of medical work through thoughtful accessories designed for real clinical environments.

Our products are currently manufactured in China. We are exploring U.S.-based manufacturing options for the future.

We do not have a physical retail location at this time. We are online-only and appear at events, conferences, and pop-ups. Check our Events page for where to find us in person.

All inquiries are routed through our Contact page. You can also email support@bobcatmedicalstore.com or call (951) 667-8045. We typically respond within 24 hours.